My cakes are baked fresh for each customer, therefore, I cannot bake, decorate and deliver a cake in one day.
Depending on my schedule and complexity of design, I may be able to make you a cake with as little as 4 days notice.
Q: Do you offer tasting?
A: YES I offer a tasting. You can found the information here
Q: How I can place my order??
A: For Custom Orders (cakes and cupcakes), you can email me and tell me what you need (date, servings, cake flavor, fillings, decoration, description..).
Once all details have been decided I will send you a confirmation email with the final price and an agreement will be signed for you.
If you approve the project then you make the payment of deposit or total.
After the payment received, your order will be on my schedule.
How many flavors can I choose for my cake?
I usually recommend no more than two flavors simply for ease of serving. There is no additional charge for a second flavor. If you do chose a third or fourth flavor there is a fee of $10 per flavor.
What Can I Expect To Pay For A Wedding Cake? Do you have a price list?
I do not have a general price list because each cake is one-of-a-kind. Most custom cakes are priced per person.
Pricing starts at $4 per serving. My pricing tends to average from $4-$12 per serving. Ultimately the price is based on the complexity of design and the number of people being served.
Sheet cakes are available to supplement larger parties and are priced at $2.75 per serving.
Before you arrive for your consultation, it is helpful to have a budget in mind for what you would like to spend on your cake. This will give us a better sense of what we can design for you.
Q: Can I pay you when I pick up or you deliver my order?
When your order is up $500.-I request $150 as deposit to reserve your date .The second payment, will be completing at 50% of your total order, is due 60 days prior to the event date.
The final balance of 50% is due 30 days prior your Event.
If your special order is booked less than 30 days in advance, 100% of the balance is due.
The deposit is required to reserve your date and is non-refundable in the event of a cancellation.
If the special cake being ordered is less than 60 days before the event, the 50% retainer will be required instead of deposit.
When your order is $200 to $400 I request a 50% as deposit (not refundable)
Balance due 2 weeks before your Event.
If your order is under $200 100% of the balance is due when you book your order
Payment can be made trough Pay Pal (no extra fees)
Q: Do you deliver???
Yes.. I offer delivery . Please see the information here
Pick Up: If you are picking up a cake we strongly urge you to use a vehicle with a large flat surface and something with fold down seats allowing for air conditioning to reach the cake. Cakes do not like to be hot and will shed their iced coverings to cool themselves. Try to avoid slamming on the brakes at the light or cause G-forces going around a corner. Never hold a cake in your lap. You will wind up wearing it or will need therapy from the stress.
Q: I have dietary restrictions.. Can you help?
A: Unfortunately I'm not able to guarantee that my cakes do not have nuts, eggs etc and as a result do not handle customers with allergy requests.
Q: Do you offer Gluten Free and Dairy Free?
A: I use Pamela's flour for this kind of cakes.
Every effort will be made by Sweet-Heaven to fulfill the expectations of the client as understood at the consultation. However due to the subjectivity of the work and the different decorators involved there may be slight variations. There are also structural limitations when using cake as a sculptural medium. As a consequence Sweet-Heaven will need to make certain decisions during the process of manufacture that may affect the style of decoration, proportion or structure of the cake.
Please note that delivery/setup time is final as noted on your invoice. Changes to delivery/setup must be confirmed no later than two weeks prior to event.
Cancellations and Refund Policy
Once we agreed on the design, flavor, filling, and you pay your deposit, your order will enter our schedule. If you decide to cancel your order your deposit and any other amount paid are not refundable.
If a cancellation is made less than two weeks prior, the balance is due in full.
In the event of something occurs that affects your scheduled event date, please contact us to discuss options.
Refunds are provided if Sweet-Heaven fail to deliver or have your cake ready for pick up on the date specified at the time of order, not including events of Mother Nature that may prevent delivery until a later date.
Sweet-Heaven Do Not provide refunds if:
1.The customer or someone ordering for them gives us the wrong date, address for delivery, or time.
2. Refunds requested due to style, decorations, color/shade/tint, size of decorations of misunderstanding about the design misunderstanding of the overall general design concept, ordering a flavor you didn't like or failure to order what you actually wanted, imperfections caused by weather, heat, humidity, rain, ice, freezing, snow or other factors beyond our control will not be honored
** More information will be found it into Custom Cake Agreement **