Before making an inquiry please read carefully Minimun Order Custom Cake minimun order amount is $50 Q: Can I buy something and get it the same day??? A: No. Because I only made custom orders you can't shop the same day. Q: How far in advance should I order my cake?? A: I recommend at least one week prior to your event for all Cakes, Cupcakes, Sheet cakes and 8" Two Layer round cakes orders that are custom or basic. I can have an order ready in a minimun of 3 days if my schedule permits. For Wedding or large event cakes and cupcakes (100 serving or more) it will be better if you put your order at least 1 month in advance. Some personalized decorations take a lot of time to do. Availability We can accept a certain amount of orders per day. We reserve the right to accept, reject or cancel any order for the following reasons: non payment, poor communication, unreasonable requests, etc. Deposit We require a deposit of 50% on all orders exceeding $ 100 The orders in amounts less than $ 100 must be paid in full the same day you place the order. If the delivery date for your order is within the same week, you must make full payment of your order. Your order will not be placed on our calendar until payment or deposit is completed. If you decide to cancel your order, your deposit is not refundable. Balance The remaining 50% of your order must be paid upon delivery of your order Payments We Accept Credits Cards, Checks and Cash. To process payments using Paypal or Square Card **No fee for processing payments** Order Changes and Cancellations Any changes to this order must be made no later than two weeks prior to delivery or pick-up. No changes allowed in orders placed within one week. Once we agreed on the design, flavor, filling, and you pay your deposit, your order will enter our schedule. From that moment we started working with your order, colors, designs, modeled, ribbons that match the color and style of it, fondant, etc. begin to be prepared only for custom order. If you decide to cancel your order your deposit and any amount what you paid are not refundable. Because we only do these designs, colors and shop for your custom order we can not use them for other jobs. If an order is not picked up on the day of delivery or delivery is refused, the client is responsible for the remaining balance. Sweet-Heaven will make every attempt to contact the client in the event of a missed pickup date or refused delivery. If a cancellation is made less than two weeks prior, the balance is due in full. Please note that delivery/setup time is final as noted on your invoice. Changes to delivery/setup must be confirmed no later than two weeks prior to event. Date Change We can only change the date of your order if the new day is available to us. A contract will be required for all orders over $ 100 Email : info@sweet-heaven.com |